Privacy Policy

1 Overview

sni77 ("we", "us", "our") operates an online gaming platform primarily serving players in Indonesia. We are committed to protecting the privacy and security of all personal information entrusted to us by our users. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your personal data.

This policy covers all interactions you have with sni77, including visiting our website at https://sni77.cam, registering an account, making deposits or withdrawals, playing games, contacting customer support, and receiving marketing communications. It applies regardless of whether you access sni77 through desktop, mobile browser, or mobile application.

By using the sni77 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. Your continued use of the platform following any updates to this Privacy Policy constitutes acceptance of the revised terms.

2 Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal information is sni77, the operator of the online gaming platform accessible at https://sni77.cam. We determine the purposes for which and the manner in which your personal data is processed.

If you have any questions about how we handle your data or wish to exercise your privacy rights, you may contact our Data Protection Officer at [email protected] with the subject line "Privacy Inquiry".

3 What Information We Collect

sni77 collects several categories of personal information necessary to provide our gaming services, comply with legal obligations, and maintain platform security. The specific data we collect includes:

3.1 Account Registration Information

• Identity Data: Full legal name, date of birth, gender, nationality
• Contact Data: Email address, phone number, residential address in Indonesia
• Account Credentials: Username, password (stored in encrypted form), security questions
• Preferences: Preferred language, communication preferences, currency (IDR)

3.2 Know Your Customer (KYC) Verification Documents

• Indonesian National ID (KTP), Passport, or Driving License
• Proof of address documents (utility bills, bank statements)
• Selfie photograph with identity document for verification
• Payment method ownership verification documents where required

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used
• Bank account details for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or other Indonesian banks
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, LinkAja
• Transaction history, account balances, bonus usage, and wagering activity

3.4 Gaming Activity Data

• Games played (slots, live casino, sports betting including judi bola markets, togel, sabung ayam)
• Bets placed, stakes, winnings, losses, and detailed betting history
• Session duration, time spent on platform, login/logout times
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

3.5 Technical & Device Information

• IP address, device identifiers (MAC address, IMEI where available), operating system, browser type and version
• Screen resolution, time zone settings, browser plugins, and system language
• Referring URL, pages visited, links clicked, and general browsing behavior on the platform
• Cookies and similar tracking technologies (detailed in Section 10)

3.6 Communication Records

• Records of all communications with sni77 customer support (live chat transcripts, emails, WhatsApp messages)
• Marketing communication preferences and engagement history
• Survey responses, feedback forms, and any other voluntary communications

4 How We Collect Information

We collect your personal information through the following methods:

• Directly From You: When you register an account, submit KYC documents, make deposits or withdrawals, contact customer support, or interact with our platform features.
• Automatically: Through cookies, web beacons, server logs, and similar technologies that record your device information and browsing behavior on our platform.
• From Third Parties: Payment processors (banks, e-wallet providers) provide transaction confirmation data; fraud prevention services provide risk scores and verification results; game providers report gameplay data to our platform.
• From Public Sources: Where permitted by law, we may verify information against public databases to confirm identity or detect fraud.

5 How We Use Your Data

sni77 processes your personal information for the following specific purposes, each of which has a lawful basis under applicable data protection law:

6 Data Sharing & Disclosure

sni77 does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality and data protection agreements:

6.1 Service Providers

We engage trusted third-party service providers to support our operations:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process deposits and withdrawals on our behalf.
• Game Providers: Licensed software vendors supply casino games, live dealer platforms, and sports betting odds; they receive gameplay data necessary to deliver their services.
• KYC Verification Services: Specialized identity verification providers confirm the authenticity of documents and cross-reference databases to prevent fraud.
• Cloud Hosting & IT Services: Infrastructure providers host our platform and data securely in accredited data centers.
• Customer Support Tools: Live chat, email ticketing, and communication platforms enable our support team to assist you efficiently.

All service providers are contractually bound to use your data only for the purposes specified by sni77 and to maintain appropriate security standards.

6.2 Legal & Regulatory Authorities

We may disclose your personal information to regulators, law enforcement agencies, courts, or other public authorities where required by law, court order, or legitimate regulatory request. This includes compliance with anti-money-laundering (AML) regulations, gaming licensing requirements, and tax reporting obligations.

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving sni77, your personal data may be transferred to the successor entity. You will be notified of any such change via email and prominent notice on the platform.

6.4 With Your Consent

We may share your information with other parties where you have given explicit consent, for example when participating in joint promotions with partners or when requesting integration with third-party services.

7 Data Security Measures

sni77 implements comprehensive technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (such as passwords and financial information) is encrypted using industry-standard algorithms.
• Access Controls: Access to personal data is restricted on a need-to-know basis. Employees and contractors with legitimate access are subject to strict confidentiality obligations and background checks.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure from external threats.
• Secure Authentication: Passwords are stored using one-way cryptographic hashing. We support two-factor authentication (2FA) for additional account security.
• Regular Testing: We conduct periodic penetration testing, vulnerability assessments, and security reviews performed by independent experts.
• Incident Response: We maintain an incident response plan to address security breaches promptly. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.

While we employ robust security measures, no system is completely immune to risk. You play a critical role in protecting your account by using strong, unique passwords, never sharing your login credentials, and logging out from shared devices.

8 Data Retention

sni77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and contractual obligations. Specific retention periods include:

• Account & Identity Data: Retained for the lifetime of your account plus seven (7) years following account closure to comply with anti-money-laundering (AML) and gaming regulations.
• Transaction Records: Maintained for seven (7) years from the transaction date as required by financial regulations and tax law.
• Gaming Activity Data: Retained for five (5) years to enable dispute resolution and regulatory reporting.
• Marketing Communications: Stored until you withdraw consent or request deletion, whichever comes first.
• Customer Support Records: Kept for three (3) years to maintain service quality and resolve recurring issues.
• Technical Logs & Cookies: Most are retained for 30–90 days unless needed for fraud investigation or legal proceedings.

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.

9 Your Privacy Rights

Subject to applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: Request a copy of all personal data we hold about you. We will provide this information in a structured, commonly-used format within 30 days of your request.
• Right to Rectification: Request correction of inaccurate or incomplete personal data. You can update most account information directly through your profile dashboard.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where it is no longer necessary for the purposes it was collected, where consent has been withdrawn, or where there is no overriding legal obligation to retain it.
• Right to Restriction of Processing: Request that we temporarily suspend processing of your data in certain circumstances, such as while we verify its accuracy.
• Right to Data Portability: Receive your personal data in a machine-readable format and transmit it to another service provider where technically feasible.
• Right to Object: Object to processing of your data based on legitimate interests or for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
• Right to Lodge a Complaint: If you believe we have not handled your data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We may ask you to verify your identity before fulfilling your request to prevent unauthorized disclosure of personal information.

10 Cookies & Tracking Technologies

sni77 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for platform functionality, including login authentication, session management, and security features. These cannot be disabled without breaking core features.
• Performance & Analytics Cookies: Help us understand how users interact with sni77, which pages are visited most, and where errors occur. This data is typically anonymized.
• Functionality Cookies: Remember your preferences such as language selection, preferred payment method, and display settings to provide a more personalized experience.
• Advertising & Marketing Cookies: Track your browsing behavior to deliver relevant promotional offers. These are only deployed with your consent.

10.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may impact platform functionality (e.g., you may need to log in repeatedly). Instructions for managing cookies in popular browsers can be found in their respective help documentation.

11 International Data Transfers

While sni77 primarily serves players in Indonesia, some of our service providers and data processing infrastructure may be located outside Indonesia. Where personal data is transferred internationally, we ensure appropriate safeguards are in place:

• Transfers are made only to jurisdictions recognized as providing adequate data protection standards.
• Where adequacy is not established, we use standard contractual clauses approved by competent authorities.
• Data centers and cloud providers maintain internationally recognized security certifications (ISO 27001, SOC 2, etc.).

Regardless of where your data is processed, it remains subject to the protections outlined in this Privacy Policy.

12 Children's Privacy

The sni77 platform is intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and permanently close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to sni77, please contact us immediately at [email protected] so we can take appropriate action.

13 Changes to This Privacy Policy

sni77 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to registered users via email or prominent in-platform notification at least 14 days before the revised policy takes effect.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data. Continued use of the sni77 platform after changes become effective constitutes acceptance of the updated policy.

14 Contact Us About Privacy

If you have questions, concerns, or requests related to this Privacy Policy or how sni77 handles your personal data, please contact us through any of the following channels:

• Email: [email protected] (use subject line "Privacy Inquiry" for fastest routing)
• Live Chat: Available 24/7 through the sni77 platform for immediate assistance
• WhatsApp: +62 812-3456-7890 (text messages only)
• Response Time: We acknowledge all privacy-related inquiries within 24 hours and provide substantive responses within 30 days as required by data protection law.

Our customer support team includes data protection specialists fluent in both English and Indonesian. Whether you wish to exercise your privacy rights, report a concern, or simply understand our practices better, we are here to help.